Italiano
FAQ
On this page you can find the answers to the questions our customers and visitors most often ask us. We are always at your disposal, but it is possible that the answer to your questions is already present in our FAQ.
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No, both eOra.it and stroppiana.net belong to Stroppiana Srl, with headquarters in via G.Marconi 17 in Chieri (TO). For ease of management, two websites have been created: eOra.it specifically for second-hand watches, while Stroppiana.net is for jewelry. Therefore, the same quality of service and reliability that has always distinguished eOra.it will also be guaranteed for stroppiana.net
Yes, all the products on the stroppiana.net website are new, complete with box and official warranty. To find second-hand watches, we invite you to visit the eOra.it website, our section dedicated to pre-owned watches.
Yes, all the watches, jewelry and precious accessories on the website can be viewed at our headquarters in via G.Marconi 17 in Chieri (TO). We are happy to welcome you without an appointment from Tuesday to Saturday from 9:00 am to 12:30 pm and 3:30 pm to 7:30 pm.
Yes, we have an internal goldsmith's workshop with a craftsman who can create your every desire. To define the production methods, we invite you to contact us.
For any purchase made, it will be possible to request the gift package free of charge during checkout.
The purchased goods are delivered to the courier as soon as a reliable confirmation of the payment is received.
The delivery times are:
- For Northern Italy and Rome city: delivery within 24 hours if the payment confirmation is received on Tuesday, Wednesday or Thursday. For Friday and weekend, the package will leave the following Tuesday, with delivery within 24 hours.
- For Southern Italy and islands: delivery within 48 hours if the payment confirmation is received on Tuesday, Wednesday or Thursday. For Friday and weekend, the package will leave the following Tuesday, with delivery within 48 hours.
- For foreign countries: it depends on the specific case.
Yes, you can select "pick up in store" during the checkout process. Once the actual payment confirmation has been received, you can collect the purchased goods at our headquarters without an appointment.
You can find the available payment methods on the dedicated page by clicking here.
If you wish to cancel your account and delete your personal data, you can do so by contacting us at info@eora.it